SweetSamantha: You have 3 wonderful shops! How do you manage your time between all 3? Have you ever accidentally posted a listing in the wrong shop? Because that's totally something I would do!
Auntie Di: I'll let you in on a little secret.....most of the time I'm flying by the seat of my pants!! I have 3 kids, a four legged child, and a soldier husband who is frequently not home, so lots of times I'm running Mock 5 with my hair on fire. If there wasn't some level of 'crazy' going on, it wouldn't be me! My general rule is processing in the order things are received. As for time to create, I do that when I get the chance to think a complete, coherent thought without "Moooooooooooom, he looked at me!" "Mom, I'm bored!" LOL Every once in a while I have an idea that makes me lose sleep at night, so I lock myself away in my workshop, and threaten life and limb for interruptions.
SweetSamantha: Your candles are to die for. My favorite is the Hot Apple Pie. Do you have a favorite scent?
Auntie Di: I love the Cinnamon Buns, it's always been my favorite, however, I have really never met a baked food scent that I didn't like! Most recently, this has been carrying over into fruity scents also.
SweetSamantha: What's your favorite part of the creative process? (coming up with an idea, buying materials, creating the product, etc)
Auntie Di: I reach a stage of nirvana when I get to create uninterrupted. (Come to think of it, it hasn't happened any time recently!) Lots of my ideas come from the Food Network, so I do enjoy coming up with new ones, I always have it on in the background when I'm creating! Cook books, family recipes, magazines all have delicious treats in them that I often wonder to myself "I wonder how this would smell as a candle?"
SweetSamantha: You have excellent customer service. Would you care to share what you think is the best customer service advice?
Auntie Di: I am a firm believer that customer service is second only to an awesome product! My customers ARE my business, without them, where would I be? I try to be prompt, fair, and treat them well, much as I would like to be treated when I place an order, whether it be from an Etsy shop or a big box store. Sadly, I think many times companies really get away from that. I have promised myself that my customers will always come first, no matter how big I grow.
SweetSamantha: How did you come up with the names for your shops?
Auntie Di: I started my candle business 10 years ago. My niece was then 5. She decided that I should call myself 'Auntie Di's De-Lites'...and so it was. I started my paper shop next, so the natural progression was "Auntie's Card Shop". When I started my tart shop most recently though, I wanted something a little 'tongue in cheek', so I thought long and hard and came up with "The Tempting Tart".
Check out some of her products below!! (p.s. I realize I posted a lot of food scents, but those are just my favorite! She has a wide variety of scents that anyone would love!)
From Auntie Di's De-lites:
Cucumbers and Melons - 8 oz.
From The Tempting Tart:
Apple Brown Betty Tarts
Almond Coconut Cookie Tarts
Creme Brulee Tarts
And last but not least, From Auntie's Card Shop:
Orange Creamsicle gift tags
Feeling Fishy Get Well Card
You're a Peach Thank you cards